ITIL Training
A collection of ITIL related materials
Sunday, December 7, 2014
Friday, September 16, 2011
ITIL v3 Memory Jolt
A collection of memory jolt that might help in remembering some ITIL terms specially during exam
Characteristics of Process (mere case)
- They are measurable
- They deliver specific results
- They have customers and/or stakeholders
- They respond to a specific event
Service Strategy Processes (PDF)
- Service Portfolio Management
- Financial Management
- Demand Management
Service Design Processes
Cat wearing a security cap supplying availability agreements during disaster
- Service Catalog Management
- Information Security Management
- Supplier Management
- Availability Management
- Service Level Management
- IT Service Continuity Management
5 Aspects of Service Design (STAMP)
- Services
- Design of Service Management and Tools, especially the Service Portfolio
- Technology Architecture and management systems
- Measurement methods and metrics
- Processes
Service Transition Processes (CSSR)
- Change Management
- Service Knowledge Management
- Service Assets and Configuration Management
- Release and Deployment Management
Service Operation Processes (I Reap)
- Incident Management
- Request Fulfilment Management
- Events Management
- Access Management
- Problem Management
Friday, September 9, 2011
Tuesday, August 2, 2011
Monday, August 1, 2011
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