tag:blogger.com,1999:blog-27955689853969357422012-02-16T09:55:43.322-08:00A collection of ITIL related materialslabmicenoreply@blogger.comBlogger181100tag:blogger.com,1999:blog-2795568985396935742.post-23549759429263582062011-09-16T09:10:00.000-07:002011-09-16T09:11:27.194-07:00<div dir="ltr" style="text-align: left;" trbidi="on"><div class="separator" style="clear: both; text-align: center;"><a href="http://1.bp.blogspot.com/-NlNxn8ZKyKM/TnN0UFT98xI/AAAAAAAAE5c/55f6bLgmtLw/s1600/jolt.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="186" src="http://1.bp.blogspot.com/-NlNxn8ZKyKM/TnN0UFT98xI/AAAAAAAAE5c/55f6bLgmtLw/s200/jolt.jpg" width="200" /></a></div><br />A collection of memory jolt that might help in remembering some ITIL terms specially during exam<br /><br />Characteristics of Process (mere case)<br /><br /><ul style="text-align: left;"><li>They are <b><span class="Apple-style-span" style="color: red;">me</span>asurable</b></li><li>They deliver <b>specific <span class="Apple-style-span" style="color: red;">re</span>sults</b></li><li>They have <b><span class="Apple-style-span" style="color: red;">c</span>ustomers <span class="Apple-style-span" style="color: red;">a</span>nd/or<span class="Apple-style-span" style="color: red;"> s</span>takeholders</b></li><li>They respond to a specific <b><span class="Apple-style-span" style="color: red;">e</span>vent</b></li></ul><div><br /></div><div>Service Strategy Processes (PDF)</div><div><ul style="text-align: left;"><li>Service <span class="Apple-style-span" style="color: red;">P</span>ortfolio Management</li><li><span class="Apple-style-span" style="color: red;">F</span>inancial Management</li><li><span class="Apple-style-span" style="color: red;">D</span>emand Management</li></ul><div>Service Design Processes</div><div><br /></div><div>Cat wearing a security cap supplying availability agreements during disaster</div><div><ul style="text-align: left;"><li>Service <span class="Apple-style-span" style="color: red;">Catalog</span> Management</li><li>Information <span class="Apple-style-span" style="color: red;">Security</span> Management</li><li><span class="Apple-style-span" style="color: red;">Supplier</span> Management</li><li><span class="Apple-style-span" style="color: red;">Availability</span> Management</li><li><span class="Apple-style-span" style="color: red;">Service Level</span> Management</li><li><span class="Apple-style-span" style="color: red;">IT Service Continuity</span> Management</li></ul><div><br /></div><div>5 Aspects of Service Design (STAMP)</div></div><div><ul style="text-align: left;"><li><span class="Apple-style-span" style="color: red;">S</span>ervices</li><li>Design of Service Management and <span class="Apple-style-span" style="color: red;">T</span>ools, especially the Service Portfolio</li><li>Technology <span class="Apple-style-span" style="color: red;">A</span>rchitecture and management systems</li><li><span class="Apple-style-span" style="color: red;">M</span>easurement methods and metrics</li><li><span class="Apple-style-span" style="color: red;">P</span>rocesses</li></ul><div><br /></div><div>Service Transition Processes (CSSR)</div></div><div><ul style="text-align: left;"><li><span class="Apple-style-span" style="color: red;">C</span>hange Management</li><li><span class="Apple-style-span" style="color: red;">S</span>ervice Knowledge Management</li><li><span class="Apple-style-span" style="color: red;">S</span>ervice Assets and Configuration Management</li><li><span class="Apple-style-span" style="color: red;">R</span>elease and Deployment Management</li></ul></div><div><br /></div><div>Service Operation Processes (I Reap)</div><div><ul style="text-align: left;"><li><span class="Apple-style-span" style="color: red;">I</span>ncident Management</li><li><span class="Apple-style-span" style="color: red;">R</span>equest&nbsp;Fulfilment&nbsp;Management</li><li><span class="Apple-style-span" style="color: red;">E</span>vents Management</li><li><span class="Apple-style-span" style="color: red;">A</span>ccess Management</li><li><span class="Apple-style-span" style="color: red;">P</span>roblem Management</li></ul></div><div><br /></div><div><br /></div></div></div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-2354975942926358206?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-6285868361934674912011-09-09T19:35:00.001-07:002011-09-09T19:35:54.889-07:00<iframe width="420" height="345" src="http://www.youtube.com/embed/pN8AuF5iVNE" frameborder="0" allowfullscreen></iframe><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-628586836193467491?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-61055122400762467382011-08-02T03:23:00.000-07:002011-08-02T03:24:06.999-07:00<iframe width="425" height="349" src="http://www.youtube.com/embed/oUCWD3Gqhh4" frameborder="0" allowfullscreen></iframe><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-6105512240076246738?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-51067113801483886882011-08-02T03:14:00.000-07:002011-08-02T03:15:16.638-07:00<iframe width="425" height="349" src="http://www.youtube.com/embed/k0OI3RvaKuc" frameborder="0" allowfullscreen></iframe><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-5106711380148388688?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-56603642706656291692011-08-01T03:34:00.000-07:002011-08-01T03:35:18.047-07:00<iframe width="425" height="349" src="http://www.youtube.com/embed/VBEOjTJSQ80" frameborder="0" allowfullscreen></iframe><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-5660364270665629169?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-43291716787543568732011-08-01T03:25:00.001-07:002011-08-01T03:25:43.241-07:00<iframe width="425" height="349" src="http://www.youtube.com/embed/zim1p4g-06o" frameborder="0" allowfullscreen></iframe><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-4329171678754356873?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-43365656362188641502011-06-04T03:59:00.000-07:002011-06-04T04:00:10.286-07:00<iframe src="http://www.youtube.com/embed/6tSyh-bhNIM" allowfullscreen="" frameborder="0" height="349" width="425"></iframe><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-4336565636218864150?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-33857020551142728162011-05-30T03:03:00.000-07:002011-05-30T03:04:13.161-07:00<iframe src="http://www.youtube.com/embed/ONnOCAh3n_g" allowfullscreen="" frameborder="0" height="349" width="425"></iframe><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-3385702055114272816?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-80400266135978208712011-01-09T15:34:00.001-08:002011-01-09T15:34:52.443-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/8rMhBA2D4VU?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/8rMhBA2D4VU?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-8040026613597820871?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-67458084511931441762011-01-09T15:14:00.000-08:002011-01-09T15:19:42.483-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/0g0LvVTForo?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/0g0LvVTForo?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-6745808451193144176?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-16705401902778758812011-01-06T13:52:00.000-08:002011-01-06T13:55:47.086-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/BCPpjCvUf7Y?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/BCPpjCvUf7Y?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-1670540190277875881?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-44645926434247120662011-01-06T13:21:00.001-08:002011-01-06T13:26:32.875-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/dMATi0-iGRM?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/dMATi0-iGRM?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-4464592643424712066?l=itiltraining.blogspot.com' alt='' /></div>Chito chitxnoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-37668426516068691652011-01-02T23:09:00.000-08:002011-01-02T23:09:07.150-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/NHCZG60A0JM?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/NHCZG60A0JM?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-3766842651606869165?l=itiltraining.blogspot.com' alt='' /></div>labmicenoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-60988636239736384152010-12-14T14:40:00.001-08:002010-12-14T14:40:26.440-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/C-zF6RURFgY?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/C-zF6RURFgY?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-6098863623973638415?l=itiltraining.blogspot.com' alt='' /></div>labmicenoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-72492027735149209542010-12-14T14:27:00.000-08:002010-12-14T14:27:29.613-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/GtrzySrFBZU?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/GtrzySrFBZU?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-7249202773514920954?l=itiltraining.blogspot.com' alt='' /></div>labmicenoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-3888598083475480632010-12-14T14:24:00.001-08:002010-12-14T14:24:13.569-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/hMngLrTFcis?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/hMngLrTFcis?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-388859808347548063?l=itiltraining.blogspot.com' alt='' /></div>labmicenoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-1687175109680381282010-12-14T14:13:00.001-08:002010-12-14T14:13:20.651-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/RppFmg6WP_E?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/RppFmg6WP_E?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-168717510968038128?l=itiltraining.blogspot.com' alt='' /></div>labmicenoreply@blogger.com0tag:blogger.com,1999:blog-2795568985396935742.post-36873923181639187172010-12-14T14:00:00.001-08:002010-12-14T14:01:26.963-08:00<object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/HKlpHIA4nhQ?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/HKlpHIA4nhQ?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2795568985396935742-3687392318163918717?l=itiltraining.blogspot.com' alt='' /></div>labmicenoreply@blogger.com0