Sunday, December 7, 2014
Friday, September 16, 2011
ITIL v3 Memory Jolt
A collection of memory jolt that might help in remembering some ITIL terms specially during exam
Characteristics of Process (mere case)
- They are measurable
- They deliver specific results
- They have customers and/or stakeholders
- They respond to a specific event
Service Strategy Processes (PDF)
- Service Portfolio Management
- Financial Management
- Demand Management
Service Design Processes
Cat wearing a security cap supplying availability agreements during disaster
- Service Catalog Management
- Information Security Management
- Supplier Management
- Availability Management
- Service Level Management
- IT Service Continuity Management
5 Aspects of Service Design (STAMP)
- Services
- Design of Service Management and Tools, especially the Service Portfolio
- Technology Architecture and management systems
- Measurement methods and metrics
- Processes
Service Transition Processes (CSSR)
- Change Management
- Service Knowledge Management
- Service Assets and Configuration Management
- Release and Deployment Management
Service Operation Processes (I Reap)
- Incident Management
- Request Fulfilment Management
- Events Management
- Access Management
- Problem Management
Friday, September 9, 2011
Tuesday, August 2, 2011
Monday, August 1, 2011
Saturday, June 4, 2011
Monday, May 30, 2011
Sunday, January 9, 2011
Thursday, January 6, 2011
Sunday, January 2, 2011
Subscribe to:
Posts (Atom)